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All the verified orders before 12 noon (WST) will be dispatched for
delivery within the same day (except Saturdays, Sundays and Australian
public holidays) on the condition that your ordered item is in stock.
If your item is not in stock or cannot be dispatched immediately, we
will inform you of alternative suggestions by an email.
Domestic
Delivery (Australia)
Registered
Post
(Free of Charge) - This is our main delivery method
which is offered for Free of Charge for all customers within Australia.
Registered Post packages will be received within 4 to 7 working days,
however please allow more time for remote postcodes and we advise up to
10 days for delivery.
Your package will need to be signed for on receipt and we cannot
deliver to post box addresses. Your item is insured up to $80.00 with
no extra charge while you can increase the insurance amount by paying
extra $1.20 per $80.00 at the checkout.
Your package can be tracked by Australia Post (by phone only) so please
contact them with a tracking number provided upon your purchase if you
wish to track your package.
Express Post -
This delivery method is currently available at $12.50 per order and
provides guaranteed delivery by 12 noon next business day to business
addresses within the published network and by 5.00pm to
other addresses within the published network, provided the
package is posted on a business day - Monday to Friday. Beyond these
networks, the fastest possible delivery is provided on a non-guaranteed
basis.
Your package will need to be signed for on receipt and can be tracked
and traced through the website of Australia Post for 24/7
(You will be provided a tracking number upon your purchase).
Please be informed that your package addressed to a PO Box may not be
delivered until after the normal PO Box delivery time as it is
delivered by courier.
* Insurance is not applicable for this postal service.
International
Delivery
International
Registered Post - This is the method we use to send all
international orders, available at $26.00 per order. All items are
signed for, insured up to $80, and trackable until they leave
Australia, and often trackable in other countries through their local
post office. On average, delivery takes 5 to 10 days from date of
dispatch but can take longer depending on the country and/or the
customs.
Your package will need to be signed for on receipt and we cannot
deliver to international post box addresses. Insurance amount can be
increased by paying additional $1.20 per $80 and you can do so at the
checkout.
Customs
Information
For All International Customers - all internationally
shipped items are subject to customs checks and potential charges. Each
countries customs arrangements are different. Please be aware we are
not liable for charges levied or delay of items held at customs.
Legally we are obligated to mark all international shipments with value
of goods. If your item is a gift, although we can remove the value from
the delivery note, we cannot from the shipment's customs information on
the package.
Other
Information
Orders made on a weekend or bank holiday will be processed the next
working day. An order made and verified after 12 noon on a Friday, will
be dispatched Monday or the earliest Australian business day.
Currently any orders which need items to go to separate and different
addresses will need to be ordered separately.
Please make sure when you select your delivery address it is the
correct one, and you are able to sign for it at that address. If you
are not in or unable to sign for an item, it will be sent to a
local delivery centre, and a card posted through your letter box to let
you know how you might arrange pick up or re-delivery.
We regret we cannot deliver to a PO boxes Australia or international
and you'll need to arrange for delivery to another address.
Please also note that for first time orders where the billing and
delivery addresses differ we may contact you to verify that it is your
card and your order - this is for your own protection.
All EcoWorldfashion.com packaging is made from recycled, recyclable or
biodegradable materials, with solvent free adhesives. We will make sure
what you have purchased is protected during the delivery process with
eco-friendly options.
We will use Australia Post Satchels or plain envelopes and boxes to
send your items in.
Please email us at info@ecoworldfashion.com
if you have any queries regarding packaging.
Once you have clicked to confirm your order, then, when payment is
approved, you will receive an order confirmation email with an order
reference (please also quote this in any order inquiries). Where
applicable a tracking number will also be sent but in a separate
email after your ordered items are dispatched.
EcoWorldfashion.com realise that sometimes an item will not meet your
satisfaction for a variety of reasons, please return the items within
14 days for an exchange or refund, providing it is unworn and in a
re-salable condition.
Please note that to make a return, all the items swing tickets and
labels must still be attached to the returned goods, and the items must
be unused, complete and in their original undamaged packaging. When
trying on garments please take care not to get perfume or make-up on
the garments as we cannot accept worn or soiled returns.
We regret we cannot accept as returned, lingerie, underwear or tights.
Return postage on unwanted items is at the customer's cost and
liability. It is recommended that you insure items that are being
returned for their full value and keep a proof of postage.
To Make A
Return
Please state your name and address,
original order reference (ID) and details of the item you are returning
and
enclose this in the package. Then please send returns to the following
address:
EcoWorldFashion.com
5A Solomon Street, Palmyra, WA 6157, Australia
Please obtain proof of postage as we cannot accept responsibility for
parcels lost in transit. We also recommend that you send the goods via
an insured service. We advise all customers to check garments
thoroughly upon delivery before removing any attached tags and before
disposing of any original packaging.
If you would like to change your order for a different size after
delivery please return the unwanted item in the usual way for refund.
We can only exchange the same item in a different size, subject to
availability. Please notify us of the size you wish to exchange it for
or a different item.
Exchanged items can only be dispatched after the returned goods have
been received and undergone a quality control check. You will be liable
for the exchange postage.
Please email us at info@ecoworldfashion.com,
if you have any particular questions about sizing, product description,
fit or colour.
EcoWorldfashion.com provides a full refund on items returned new and
unused back to us within 14 days of your receipt. All refunds, less the
delivery cost, will be credited to the original payment debit/credit
card after we have received and inspected the returned item. A refund
should be credited back to your card within 7 days of our receipt of
the item, but please allow up to 30 days.
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